Returns

We want you to love your new rug. If it's not the right fit, we make returns simple.

Return Window

60 Days

Free Return Shipping

With Gift Card Refund

Refund Timeline

3–5 Days

Start Your Return →

Return Policy

You have 60 days from the date of delivery to return your item. Choose the refund option that works best for you:

Gift Card Refund — Free Return, Full Refund

Return your item at no cost to you. We'll provide a prepaid FedEx return label and issue a full refund as a Boutique Rugs gift card. This is our fastest and easiest return option.

Gift card refunds are not available for orders originally paid with a gift card.

How you'll receive your gift card: Your gift card will be sent to you by email after your return is processed. Check your spam or junk folder if you don't see it. To use it, enter the gift card code at checkout — if your balance doesn't cover the full order, you can pay the difference with another payment method. To check your remaining balance, contact our support team at [email protected].

Original Payment Refund — Use Our Prepaid Label

Prefer a refund to your original payment method? We'll provide a prepaid FedEx return label through our portal. A return fee will be deducted from your refund to cover shipping logistics. Thanks to our partnership with FedEx, we're able to offer competitive return rates — typically much lower than retail shipping costs. The return fee for your specific item will be shown when you process your return.

Original Payment Refund — Ship It Yourself, No Fee

Want a full refund to your original payment method with no return fee? Ship the item back using your own preferred carrier. Just send us your tracking number at [email protected] so we can process your refund as soon as it arrives.

Ship returns to:

Boutique Rugs Returns 560 Marine Drive, Calhoun, GA 30701

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How to Return Your Item

1
Start your return. Visit our self-service return portal at return.boutiquerugs.com or contact our support team at [email protected].
2
Package your item. Roll or fold your rug based on how it was originally delivered. If your rug arrived rolled, roll it back tightly from the width (short side) — not lengthwise. If your rug arrived folded in a box, fold it and place it back in the box. We recommend keeping your original packaging in case you decide to return.
3
Ship it back. Use the prepaid FedEx return label provided through our portal, or ship with your preferred carrier. If you're using our label, drop the package off at any FedEx location. If you're using your own carrier, email us the tracking number so we can process your return.
4
Receive your refund. Once we receive and inspect your return, we'll process your refund within 3–5 business days. You'll receive an email confirmation when it's complete.

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Refund Eligibility

To be eligible for a refund, returned items must:

Be returned within 60 days of delivery
Be in new condition with no damage, stains, pet hair, or signs of use
Be packaged securely to avoid damage during transit

If an item arrives back to us with signs of heavy use or damage that occurred after delivery, we may not be able to issue a full refund.

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Items Not Eligible for Return

The following items are considered final sale:

Custom rugs
Sample rugs
Clearance items
Cleaning products
Rug tapes and corner rug pads
Furniture that has been installed or assembled
Products from the following brands: Four Hands, Feizy, Safavieh, Karastan, and Rizzy

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Returns from Alaska, Hawaii & International Orders

At this time, we're unable to accept returns from Alaska, Hawaii, U.S. territories, or international orders. If your order arrives damaged or defective, contact us right away at [email protected] and we'll work with you to find a resolution.

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Common Questions

Visit our self-service return portal at return.boutiquerugs.com or email us at [email protected]. You'll receive a prepaid return label by email.

Once we receive your return, allow 3–5 business days for the refund to be processed. Your bank or credit card provider may take an additional 3–5 business days to reflect it on your statement.

Yes. If you're using our return portal, each item will need its own return label. If you're shipping with your own carrier, you may package items together — just let us know which items you're returning.

Check your spam or junk folder first. If you still can't find it, contact our support team and we'll resend it right away.

The return fee covers the cost of the prepaid FedEx return label we provide — it's a shipping logistics cost, not a restocking fee. Thanks to our partnership with FedEx, the fee is typically much lower than what you'd pay at retail shipping rates. The exact amount depends on your item and will be shown when you process your return. If you'd prefer to avoid the fee entirely, you're welcome to ship the item back using your own carrier — in that case, we'll issue a full refund to your original payment method with no deductions.

Contact our support team right away at [email protected] with your order number, photos of the issue (including the back label), and a brief description. Our quality team will investigate and work with you to find the best resolution. The sooner you report the issue, the more options we have to help — carrier claims have strict deadlines, so prompt reporting makes a big difference.

We understand you'll want to see how the rug looks and feels in your room — that's expected. The rug just needs to be in new condition with no damage, stains, pet hair, or signs of extended use when you return it. Unrolling, placing, and trying it in your space is perfectly fine.

Match how it was originally delivered. If it arrived rolled, roll it tightly from the width (short side). If it arrived folded in a box, fold it back the same way. Mismatched package dimensions can lead to carrier surcharges, so matching the original packaging matters.

We don't have a direct exchange program. Place a new order for the item you'd like, then return the original for a refund.

Absolutely. If you ship the item back using your own carrier, we'll issue a full refund to your original payment method (if applicable) — no return fee. Just email us your tracking number at [email protected] so we can process your refund when it arrives.

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Need Help?

Our team is here for you.

[email protected]

Phone

+1 (855) 585-4040

Mon–Fri 9AM–10PM EST · Sat 9AM–5PM EST · Sun 11AM–5PM EST