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Boutique Rugs Support

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Orders & Cancellation

You have one hour after placing your order to cancel. Use the link in your order confirmation email or cancel through your account at boutiquerugs.com/account.
If your order has already shipped, we're unable to cancel it. You can return it once it arrives — visit our Returns page for your options. If you're unsure whether your order has shipped, contact our support team and we'll check for you.
You'll receive a confirmation email when you order and a shipping notice with tracking once it ships. Track your package on the carrier's website. Questions? Reach us at support@boutiquerugs.com.
We don't have a direct exchange program. Place a new order for the item you'd like, then return the original for a refund. Questions about a specific exchange? Contact our support team.
See all order questions

Shipping & Delivery

Standard shipping within the contiguous U.S. is free and typically arrives in 1–5 business days via FedEx. Larger rugs (10'x14' and above) ship via freight and may take longer. For full details, see our Shipping page.

Yes, via FedEx. Shipping costs are calculated at checkout. We're currently unable to accept returns on international orders, but if yours arrives damaged or defective, contact us at support@boutiquerugs.com and we'll work with you on a resolution.

We can't guarantee changes once an order is submitted, so double-check your info before placing it. If you notice an error, reach out to our support team at support@boutiquerugs.com as soon as possible. Address changes may incur additional charges, particularly on freight orders, and we'll confirm any added cost before making the change.

Yes, for customers in the contiguous U.S. Options and costs appear at checkout. Orders must be placed before 12 PM EST to ship the same business day. Eligibility depends on a rug's size and weight, so some large rugs qualify while heavier oversized rugs ship by freight only. Available options show at checkout. Expedited shipping costs are non-refundable.

Most rugs ship rolled, though some larger rugs may arrive folded. You can check the Rug Size Guide on each product page to see how a specific rug ships.

Contact our support team at support@boutiquerugs.com right away with your order number and photos of the rug (including the back label). Our quality team will investigate and help resolve the issue. Please report problems promptly.

Shipping & delivery details

Returns & Refunds

You have 60 days from delivery to return your item. Free returns are available with a gift card refund. If you prefer a refund to your original payment method, a return fee applies. Items must be in new, sellable condition. See our Returns page for full details.
Custom rugs, sample rugs, clearance items, cleaning products, rug tapes, corner rug pads, and assembled furniture are final sale. Products from Four Hands, Feizy, Safavieh, Karastan, and Rizzy are also non-returnable.
We're currently unable to accept returns from those locations. If your order arrives damaged or defective, contact us at support@boutiquerugs.com and we'll work with you to find a resolution.
Visit our self-service return portal or contact our support team. Full instructions are on the Returns page. Start your return →
Full return policy

Rug Care & Cleaning

It's completely normal for a new rug to arrive with creases or fold lines from being rolled or folded for shipping. Lay it flat and most creases relax within a few days to a week. To speed things up, reverse-roll the rug or place weighted objects on stubborn spots. More tips are on our Care & Cleaning guide.
Both are normal for a new rug. A slight odor from packaging fades within a few days of airing the rug out in a ventilated room. Shedding is common with natural-fiber and new machine-made rugs; it decreases over the first few weeks with regular low-suction vacuuming (avoid the fringe).
Act fast. Blot the spill with a dry white cotton or paper towel - don't rub, which pushes the stain deeper. Scrape off any solids with a dull edge, then spot-clean from the outside in. Avoid bleach. Step-by-step instructions by material are on our Care & Cleaning guide.
We recommend having non-washable handmade rugs professionally cleaned every 12-18 months, or annually for high-traffic areas. Always use a professional area rug cleaner - cleaning a handmade rug requires a different process than cleaning wall-to-wall carpet.
Rug care guide

Choosing Your Rug

Try typing what you're looking for directly into the search bar — it understands everyday language, not just product names. For example: "soft rug for a nursery that's easy to clean," "dark moody rug for my living room," or "blue and gold 8x10 for a dining room." Describe your style, your room, or the problem you're trying to solve, and our AI-powered search will surface the best matches.
The right size depends on your room, furniture layout, and how you want the rug to sit. As a quick guide: for dining rooms, go about 4 feet longer and wider than your table. For king-size beds, a 9'x12' works best. For stair runners, measure your staircase and contact us. Each product page also includes a Rug Size Guide with exact dimensions and room-by-room recommendations.
Our images are as accurate as possible, but screens vary. Patterns and colors may also differ slightly from rug to rug since many are handmade. Each product page includes a "How It Looks in Different Lighting" section. You can also check review photos, use "Try in My Room", or order a sample.
Yes. Most of our rugs have a sample option right on the product page. Samples are final sale, but if you go on to purchase a full-size rug, we're happy to provide a gift card refund for the sample — making it essentially free when you find the right one.
Lengths and widths may vary up to 4% from published dimensions due to manufacturing and rolling. This is standard across the industry and not a defect.
No. Fringe and tassel length are not included in the listed dimensions. For specific measurements, reach out via chat or email.
Not sure which rug fits your room?Ask Pierre, our AI design assistant, for a personalized pick.Rug size guide

Payments & Gift Cards

Yes. We offer Klarna and Shop Pay at checkout, so you can split your purchase into interest-free installments. We also accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Your card is charged as soon as you click "Pay Now" on the checkout page.
As required by law, applicable sales tax is charged on all purchases, except in states that don't have sales tax.
You'll receive an order confirmation email automatically. Need a replacement? Contact our support team and we'll send one.
Once we receive and inspect your return, allow 3–5 business days for processing. Your bank or credit card provider may take an additional 3–5 business days to reflect it on your statement.
Coupons, discount codes, and deals do not apply to rug pads, clearance items, special collections, custom rugs, warranties, gift cards, or cleaning products unless stated otherwise. Offers cannot be combined with other promotions.
Yes. Boutique Rugs gift cards are available for purchase and can be used toward any order. Shop gift cards
Enter your gift card code at checkout in the gift card field. If your balance doesn't cover the full amount, you can pay the difference with another payment method.
We'll match a competitor's price if it's for the exact same product (same brand, item number, material, size, shape, and color). The request must be made at the time of purchase or within 14 days. We don't match clearance, closeout, membership, or rebate-based pricing. Contact our support team with a link to the competitor's listing.
See all payment questions

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