Shipping

Standard Shipping

All orders within the contiguous U.S. ship free via FedEx (occasionally UPS). Orders ship from our warehouse in Georgia and typically arrive in 1–5 business days depending on your location.

Most rugs ship rolled. Some larger rugs may arrive folded — if you'd like to know how a specific rug will ship, contact our support team before ordering. New to receiving a rug? It's completely normal for a new rug to have creases or a slight odor from shipping. Visit our Care & Cleaning page for easy tips on getting your rug settled in.

How Quickly Will My Order Arrive?

Delivery speed depends on your distance from our Georgia warehouse. Here's what to expect with standard FedEx Ground:

These are estimates for standard-size rugs via FedEx Ground. Actual delivery times may vary.

Alaska, Hawaii & U.S. Territories

We ship to Alaska, Hawaii, and U.S. territories. Additional shipping costs will be calculated at checkout. We're currently unable to accept returns from these locations, but if your order arrives damaged or defective, contact us and we'll work with you on a resolution.

Large Rug Delivery

Rugs sized 10'x14' and larger (and some oversized items) ship via freight carrier rather than FedEx. Here's how freight delivery works:

Expedited Shipping

Need your rug sooner? We offer three expedited shipping options for customers in the contiguous U.S.

How it works: Add your items and enter your shipping address at checkout — the available expedited options and costs will appear automatically. Pricing depends on the product, destination, and speed you choose.

Cutoff time: Orders must be placed before 12 PM EST to ship the same business day. Orders placed after 12 PM EST or on weekends will ship the next business day.

Expedited Options

When Will My Order Arrive?

Use this table to see exactly when your order will arrive based on the day you place it. All orders must be placed before 12 PM EST to ship that same day.

Orders placed on weekends or after 12 PM EST on Friday will ship the following Monday.

International Shipping

We ship internationally via FedEx. Delivery times vary depending on your destination.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The easiest way to check costs is to add items to your cart and enter your shipping address — our system will estimate the total automatically.

Customs, duties, and taxes may apply depending on your country's import regulations. These fees are the responsibility of the recipient and may be collected upon delivery. They are not included in the shipping cost shown at checkout.

After Your Order Ships

What to Expect

Here's what happens after you place your order:

1. 1
   Order confirmed. You'll receive a confirmation email right away with your order details.
2. 2
   Order ships. Once your rug leaves our warehouse, you'll get a second email with your tracking number.
3. 3
   Track your delivery. Use your tracking number on the carrier's website (FedEx, UPS, or your freight carrier) to follow your package.
4. 4
   Delivery. Your rug arrives at your door. Open it, inspect it, and enjoy!

Tracking Your Order

Tracking not updating? It's normal for tracking to show "label created" or "pending" for 1–2 days before the first scan at a distribution center. If your tracking hasn't updated in more than 3 business days, contact our support team and we'll look into it with the carrier.

Backordered Items

If an item in your order is temporarily out of stock, we'll notify you by email with an estimated restock date. You can choose to wait for the item or cancel for a full refund. If you have questions about availability before or after ordering, contact our support team and we'll get you an update.

When Your Order Arrives

Open and inspect your rug as soon as possible. Check that you received the correct item, that it's undamaged, and that it matches your expectations. We recommend keeping the packaging until you're sure everything looks good — it makes returns much easier if needed.

For return eligibility and instructions, visit our Returns page.

Something Wrong? Let Us Know Right Away

If there's a problem with your order — wrong item, damage, defect, or anything that doesn't look right — contact our support team as soon as possible with:

• Your order number
• Photos of the rug (including the back label)
• A brief description of the issue

Our quality team will investigate and work with you to find the best resolution.

Why timing matters: The sooner you report an issue, the more options we have to help. Carrier claims and investigations have strict deadlines, so reporting promptly gives us the best chance of resolving things fully. Delays in reporting may limit what we're able to do.

Changing Your Shipping Address

We recommend double-checking your shipping address before placing your order — once it's been submitted, we can't guarantee changes. If you spot an error, reach out to our support team as quickly as possible and we'll do our best to update it before your order ships.

If an order is delivered to an incorrect address that was entered during checkout, we may not be able to reship or refund the order.

Refusing a Delivery

If you're thinking about refusing a delivery, please contact our support team first. Refused shipments are subject to a return shipping fee that will be deducted from your refund. We can walk you through your options — in many cases, there may be a better solution than refusing at the door.