Managing Your Order

You have one hour after placing your order to cancel. Use the link in your order confirmation email or cancel through your account at boutiquerugs.com/account.

If your order has already shipped, we're unable to cancel it. You can return it once it arrives — visit our Returns page for your options. If you're unsure whether your order has shipped, contact our support team and we'll check for you.

You'll receive a confirmation email when you order and a shipping notice with tracking once it ships. Track your package on the carrier's website. Questions? Reach us at support@boutiquerugs.com.

We don't have a direct exchange program. Place a new order for the item you'd like, then return the original for a refund. Questions about a specific exchange? Contact our support team.